Senior Global Operations Officer

Job Summary

To service Trade Operations clients (internal & external) on day‑day queries and referrals pertaining to Trade services and Finance transactions during processing

Key Responsibilities

• Primary point of contact for Client Service Managers to act on research, investigate and resolve enquiries, complaints, discrepancies, transactional errors and other requests.
• Act as direct contact point for clients in case of written enquiries, rates quotation, reporting information requirements and other ad‑hoc administrative requests.
• Provide the highest standard of service in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients.
• Responsible for client satisfaction with service arrangements and delivery to SLAs.
• Work with internal stakeholders for service requirements, enquiries, and instructions.
• Assist the team in handling complex enquiries by sharing knowledge and / or liaising with key linkages to resolve issues.
• Responsible for effective service recovery process through complaint logging, handling and resolution.
• Maintain a professional SCB image through all interactions with clients and stakeholders.
• To ensure all processes are complied with relevant Group Policy & Procedures and decision making as per agreed Service levels and Department Operating Instructions.

Product & Process

Key Stakeholders

Skills and Experience

Role Specific Technical Competencies

Competencies

Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies : This is a generic competency to evaluate candidate on role‑specific technical skills and requirements

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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