Country Manager (Operations)

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The Country Manager (CM) manages the day-to-day operations for Gogoprint’s Malaysian and Singaporean markets, and leads strategic projects that drive the top- and bottom-line. The CM oversees the supply chain, sales, customer service and design teams, operates with autonomy, and has the potential to significantly shape the company’s growth trajectory.

Responsibilities

• Drive customer satisfaction, operational excellence, profitability.
• Expand Gogoprint’s production capabilities (in‑house and outsourced) with a focus on profitability and turnaround times.
• Lower operating costs, launch better and more affordable products / services, offer faster delivery lead times and excellent customer support, etc.
• Maintain and improve the quality of products, services, customer support and other retention strategies.
• Manage the sales teams, drive retention and grow revenue. Ensure sales targets are met.
• Develop, plan and execute a strategy and relevant action plan for the local market(s), in line with Gogoprint’s broader vision and strategy.
• Identify opportunities and potential for improvement in an entrepreneurial manner.
• Build, lead and motivate an energetic and results‑oriented team – in particular the local operational teams (supply chain, sales, CS, design).
• Deliver measurable results and ensure regular reporting of your actions and results.
• Develop and manage relationships with key stakeholders and business partners (internal and external) – in particular key suppliers.
• Support and collaborate with other teams within the Gogoprint Group (e.g. development, marketing, etc.) and drive group initiatives.

Your Qualifications

Gogoprint is one of the most innovative online printing companies in Asia Pacific, offering a vast selection of products at competitive prices. We see fantastic traction and are tapping full speed into the booming e-commerce markets. Operating in 3 countries (Thailand, Malaysia & Singapore), we have 2 offices in Bangkok and Kuala Lumpur.

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