Head of Support-Partnership & PRS Department

Head of Support-Partnership & PRS Department

Manulife Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

The incumbent will drive strategic leadership and operational excellence in PRS support, ensuring seamless service delivery across the region. Lead and inspire high‑performing teams to elevate customer experience and optimize support processes in a dynamic environment.

Position Responsibilities

Operational and Back‑Office Support

• Oversee and manage partner onboarding processes, including documentation, system setup, and internal coordination.
• Maintain and update partner records, agreements, and operational workflows.
• Ensure timely and accurate execution of fund listings, pricing updates, and operational changes across platforms.

Due Diligence and Compliance Coordination

Campaign and Initiative Execution

Process Improvement and Stakeholder Engagement

Required Qualifications

When You Join Our Team

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story page .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement : Hybrid

Seniority level

Executive

Employment type

Full‑time

Job function

Insurance

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