Delivery Operations Support

Overview

Delivery Operations Support at Otis Elevator Co.

Date Posted : Country : Malaysia

Location : Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan, Malaysia

Role Overview

We are looking for a detail-oriented and process-driven Delivery Operations Support to join our Delivery Operations team. This role is critical in supporting the field operations by coordinating part ordering, managing job bookings, and ensuring timely and accurate system updates. The ideal candidate should possess strong experience in workflow management, ERP knowledge (preferably JD Edwards), and handling high-volume databases with a keen eye for continuous improvement.

Key Responsibilities

• Repair Fulfillment Operations : Coordinate part ordering based on technician feedback and service reports.
• Repair Fulfillment Operations : Verify part eligibility and validate warranty status.
• Repair Fulfillment Operations : Monitor and track part deliveries, ensuring updates are reflected in the tracking system in a timely manner.
• Repair Fulfillment Operations : Ensure accurate booking and closure of repair jobs, with correct entry into SAP / JDE or relevant systems.
• Repair Fulfillment Operations : Maintain and update SMS and related service management platforms.
• Documentation & Billing : Ensure complete and compliant documentation for all billable jobs.
• Documentation & Billing : Handle billing corrections, disputes, and escalations in coordination with internal teams.
• Documentation & Billing : Interface with Sales and Field Operations to align on job status, customer requirements, and system updates.
• Data Management & System Accuracy : Maintain accurate and up-to-date service databases across ERP (JDE) and other platforms.
• Data Management & System Accuracy : Monitor and validate data entries for consistency, accuracy, and completeness.
• Data Management & System Accuracy : Support KPI reporting by extracting and analyzing data (e.g. booking accuracy, closure cycle time, job completion rates).
• Performance Monitoring & Continuous Improvement : Track operational KPIs and generate performance dashboards for internal review.
• Performance Monitoring & Continuous Improvement : Identify process inefficiencies or bottlenecks and recommend workflow enhancements.
• Performance Monitoring & Continuous Improvement : Contribute to cross-functional improvement projects aimed at enhancing service delivery effectiveness and customer satisfaction.

Key Requirements

Apply today to join us and build what’s next!

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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Additional Details

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