Customer Service Representative

Recruitment Consultant l @Manpower Group Malaysia l Local Language Team

About the Role

Join a leading financial institution with a strong presence across Asia Pacific, Europe, and North America. With over 80 years of history, we are guided by core values that emphasize integrity, teamwork, innovation, and long-term success. We are looking for passionate individuals to deliver exceptional customer service in a dynamic and fast‑paced environment.

Key Responsibilities

• Provide 24‑hour one‑stop customer service via phone.
• Deliver personalized and professional service to customers.
• Respond promptly and accurately to customer inquiries, offering solutions with their best interests in mind.
• Handle and resolve customer complaints effectively.
• Maintain high standards of quality and professionalism in all interactions.
• Follow up on customer issues in accordance with call centre guidelines.
• Educate customers on products and services, and guide them to self‑help resources.
• Accurately enter customer data and relevant information into systems.
• Uphold integrity and honesty in every customer interaction.
• Maintain confidentiality of customer data.
• Proactively gather customer feedback to improve service delivery.

Key Requirements

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service and Administrative

Industries

Banking

#J-18808-Ljbffr