Customer Service Representative

Customer Service Representative – Live Chat

Hytech is a leading fintech company specializing in cutting‑edge financial technology solutions. Our innovative platforms and applications empower our clients to manage their finances efficiently, securely, and with unparalleled convenience. As a market leader in the fintech industry, we are dedicated to driving digital transformation and shaping the future of financial technology.

Our passion for connecting the dots extends beyond the technological realm. We foster a culture of inclusivity that values collaboration and knowledge‑sharing among our team members, clients, and partners. Together, we harness the power of connection to inspire innovation, drive growth, and shape a better future for the fintech industry.

Join us at Hytech as we continue our journey of connecting the dots and paving the way to success for our clients and partners. Let us embark on a collaborative adventure, where we explore new possibilities, drive innovation, and navigate the exciting landscape of the digital world together.

Role and Responsibilities

• Provide front‑line support to our customers via live chats, phones, and email.
• Answer customer queries and resolve client issues regarding our products, platforms, and promotions.
• Address customer feedback and complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Support documentation and administrative needs within the department and assist with translations for customer announcements.

Qualifications and Requirements

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Customer Service

Industries

IT Services, IT Consulting, and Financial Services

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Referrals increase your chances of interviewing at Hytech by 2x.

Get notified about new Customer Service Representative jobs in Greater Kuala Lumpur .

#J-18808-Ljbffr