Branch Manager

Key Responsibilities :

Manage the assigned branch, maximize the profitability and widen MBSB's footprint across specific target customer segments. Accountable for enhancing sales & marketing of all retail banking products by capitalizing on direct and cross sell opportunities and ensuring efficient customer service.

To manage the workforce and ensure efficiency in delivering services, meeting customers' satisfaction, desired turnaround time (TAT) and other administration of Branches are in place in line with the target set by the management.

Core Responsibility

• Develops and implements strategies to ensure that liabilities and asset growth are as per the Branch business targets.
• Monitors and evaluates branch performance and ensures continuous support to staff to achieve branch targets and objectives.
• Develops a service-oriented and performance driven culture by ensuring that all service quality targets are met by the branch.
• Identifies and manages potential risk areas by establishing appropriate controls and ensuring compliance with laid down procedure manuals.
• Provide insight and information of the market environment to Regional Director that will enhance MBSB's product suite.
• Ensures professional development of talents among branch staff.
• Ensures adherence to the operating expense budgets for the Branch and the submission of periodic reports to the management.
• Ensures customer service is maintained as per the bank's Customer Service Standards.
• Ensures Turn-Around-Time (TAT) for all transactions is in alignment to the defined service quality standards.
• Resolve administrative issues in the Branch and ensure provision of necessary infrastructural resources for effective functioning of the Branch.
• Facilitates external auditors to conduct branch audit and ensures minimized occurrences of audit discrepancies.

Others

Key Requirements : Education :

Tertiary education in Business Administration, Finance, Management, or any related discipline.

Experience

Skills & Competencies

You will also be working closely with internal and external stakeholders such as regions, branches, Branch Distribution Channel department, other departments, and customers and service providers.