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Commercial Excellence Lead

Commercial Excellence Lead

CotyKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission : to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty is about inclusion and liberating everyone to shine in their unique way.

Responsibilities

  • Drive service and retail excellence :

Develop operational and store teams for service and retail excellence

  • Drive customer loyalty with effective CRM program, by analyzing data from EPOS and working closely with Marketing teams to drive higher productivity
  • Develop service quality and customer satisfaction
  • Implement effective commission and incentive schemes to drive right selling behaviours
  • Develop and coach Commercial team across all function to deliver commercial KPIs. Identify key talents within commercial team for further development for succession planning
  • Drive innovation and productivity aspirations
  • Develop and Implement retailer and door segmentation with corresponding business model strategy

  • Develop productivity road map to maximise staff and store productivity
  • Drive a culture that encourages continuous productivity and innovation acceleration
  • Identify new business opportunities across existing and new channels and follow through with business proposal development, business sizing and project planning
  • Initiate and execute new and different business retail and consumer-centric initiatives to accelerate retail sales, MS and ranking gain
  • Drive operational excellence
  • Be the point of ownership for all omni channel commercial KPI setting and updates

  • Develop operational plans to support achievement of business and financial KPI
  • Drive enterprise resource planning system
  • Evaluate financial performance and develop action plans
  • Evaluate processes to improve operational performance
  • Key account planning and management
  • Create trust-based business relationships with key clients

  • Expand the business relationships with present clients / key accounts by continuously executing solutions that meet their business goals
  • Develop keen understanding of key clients’ marketplace, strategies, customer profile
  • Responsible for business development project, leading the PM request and alignment with Marketing team
  • Execution of 360 launch and animation strategy
  • Owns the omnichannel sales / event plan across all channels in the market, in line with the global promo guidelines / best practices

  • Collaborate and co-create with local marketing team to drive business KPIs – sales and profitability
  • Follow through on 360 plan and provide weekly commentaries, conduct post-mortem to measure effectiveness of 360 plan
  • Derive key learning from analyses to keep sharpening commercial frameworks and strategy planning
  • Requirements

  • Minimum 10 years progressive experience of luxury retail team management, training and / or development in specialty stores, most recently at a senior level
  • Prosses high level of commercial acumen, self- initiative, combined with a drive for results
  • Good team player with proven ability to partner with business leaders and develop tactics to achieve sales and contribution objectives and the efficient use of the resources
  • Excellence in analytical mind, communication and presentation skills
  • Entrepreneurship mindset
  • Growth mindset and transformational leadership in retail business
  • Good command of written and spoken in English, Malay and Mandarin
  • Proficiency in MS Office including Excel, Word and PowerPoint
  • Key Performance Indicator

  • Own mid / long term commercial strategy to deliver market sales and margin
  • Execute customer engagement strategy
  • Responsible for sell-in (NR) and sell-out (Retail) sales plans, providing commercial analysis of trading performance (sales and profitability) in omni-channels
  • Support execution of channel and retailer strategy and identify new commercial opportunities to maximise growth in all channels
  • Drive retail excellence in stores and counters in areas of customer service and operational excellence
  • To deliver successful commercial forward sales and event planning with accurate stock forecasting to support the plans
  • This role is central to the entire commercial planning and development of the business and needs to be highly collaborative and work closely with key stakeholders
  • #J-18808-Ljbffr

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