Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Customer Service Officer

Customer Service Officer

RiDiK (a Subsidiary of CLPS. Nasdaq : CLPS)Kuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Get AI-powered advice on this job and more exclusive features.

These roles are all net new. We are launching a 24 / 5 enterprise customer support function, starting with supporting US and Canadian enterprise customers. We will need these individuals to work the US “night shift” (Malaysia day shift) and support enterprise customers outside of standard US business hours.

Two shifts

  • 6pm to 3am Pacific time, Monday through Friday
  • 2am to 11am Pacific time, Monday through Friday

Responsibilities

  • Very knowledge heavy, will need to maintain knowledge / understanding regarding Client's product (finance / fintech)
  • Correspond with customers (through Zendesk ticket) in order to find the answers to their questions
  • Be willing to flex and re-prioritize when immediate attention is needed somewhere else
  • Will be solely email support to begin with. There is a possibility that it could expand to include phone support in the future

    • Requirement

  • Be comfortable with Zendesk, handling a high volume of customer inquiries, and moving customer inquiries through the resolution cycle
  • Comfortable working with queue ticket management and providing a swift response
  • Speaking with customers who raise time-sensitive, high impact concerns
  • Will need to be able to sort through Confluence SOPs, previous Slack threads, etc. to find answers to questions - should be a quick learner and should know when is the time to reach out for help
  • At least 3 years of experience in customer support and / or technical support

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • General Business and Customer Service

    • Industries

  • Business Consulting and Services

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Service Officer • Kuala Lumpur, Kuala Lumpur, Malaysia

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    Customer Service Officer

    Customer Service Officer

    Broadnote (M) Sdn BhdSelangorMalaysia, Selangor, Malaysia
    Deliver exceptional customer service and address customer needs via phone and email communication channels.Manage and respond to customer feedback promptly and ensure proper tracking.Handle custome...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Customer Care Officer

    Customer Care Officer

    StarDream CruisesKuala Lumpur, Kuala Lumpur, Malaysia
    The Officer supports Membership Care representatives in handling customer inquiries via calls, emails, and chats, with good knowledge of the booking and membership systems to ensure responses are p...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Sales Support Officer

    Sales Support Officer

    HMT INDUSTRIES SDN. BHD.SelangorMalaysia, Selangor, Malaysia
    The Sales Order Officer is responsible for processing customer orders accurately and efficiently, ensuring timely delivery, and maintaining excellent communication between internal departments and ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Customer Service Officer

    Customer Service Officer

    HARTING Technology GroupPetaling Jaya, Selangor, Malaysia
    Provide the highest level of sales support, opportunity generation and customer service by using strong customer satisfaction focus and relationship building skills. Also support the Sales and Marke...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
    • Dinaikkan pangkat
    Customer Service Officer Offshore (Remote)

    Customer Service Officer Offshore (Remote)

    Prism+Sepang, Selangor, Malaysia
    PRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TV gaming monitors, aircon, and ceiling fans. Being part of PRISM+’s elite team of customer service professionals ...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
    • Dinaikkan pangkat
    Customer Service Officer - Inbound Call Center

    Customer Service Officer - Inbound Call Center

    Allianz MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
    Customer Service Officer - Inbound Call Center.Customer Service Officer - Inbound Call Center.Customer Service Officer - Inbound Call Center. Be among the first 25 applicants.Customer Service Office...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Service Officer (物流客服)

    Customer Service Officer (物流客服)

    PAL LineSelangorMalaysia, Selangor, Malaysia
    We are looking for a detail-oriented and reliable.This role is ideal for someone who enjoys working with people, is highly organized, and can communicate effectively in a multilingual environment.Y...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Service Officer

    Customer Service Officer

    TDCXKuala Lumpur, Kuala Lumpur, Malaysia
    Join TDCX, an award-winning and fast-growing BPO company, and unleash your full potential at work.Work with the world’s most loved brands and be part of a diverse, supportive team that helps you #B...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    Officer, Customer Service (ELM)

    Officer, Customer Service (ELM)

    Sime Darby Property BerhadShah Alam, Selangor, MY
    Quick Apply
    To provide customer service work for the unit assigned.Performs customer services related works and office support activities. Duties includes handing over of keys process, answering phone calls, up...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Service Officer

    Customer Service Officer

    Mighty Bakery Sdn BhdKajang Municipal Council, Selangor, Malaysia
    Maintain a positive and professional attitude toward customers at all times.Handle customer inquiries, feedback, and complaints promptly through various channels (email, phone, social media, and li...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Customer Service Officer (UP TO RM5000!)

    Customer Service Officer (UP TO RM5000!)

    Svenson Hair Center Sdn BhdSubang Jaya, Selangor, Malaysia
    Customer Service Officer (UP TO RM5000!).Competitive Salary Starting from RM4,000 - RM5,000 !!.Kickstart Your Career with Us!. Looking for a role where you can grow professionally and earn more as y...Tunjukkan lagiKemas kini terakhir: kurang daripada 1 jam yang lalu
    • Dinaikkan pangkat
    Customer Service Officer (Nationwide)

    Customer Service Officer (Nationwide)

    AFFIN GroupKuala Lumpur, Kuala Lumpur, Malaysia
    Customer Service Officer (Nationwide).Create your future with Affin! You too can make a difference.Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work.T...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Service Officer - Travel Services

    Customer Service Officer - Travel Services

    Europ AssistanceSelangorMalaysia, Selangor, Malaysia
    Customer Service Officer - Travel Services.Add expected salary to your profile for insights.Be the first point of contact for members / policyholders, clients, service providers, peers and colleagues...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Customer Relations Officer (i-Counter) at IPC Shopping Centre

    Customer Relations Officer (i-Counter) at IPC Shopping Centre

    Ikano Bank ABPetaling Jaya, Selangor, Malaysia
    Customer Relations Officer (i-Counter) at IPC Shopping Centre.Department : Marketing & Communication.GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of reta...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Customer Relations Officer (i-Counter) at IPC Shopping Centre

    Customer Relations Officer (i-Counter) at IPC Shopping Centre

    IKEAPetaling Jaya, Selangor, Malaysia
    GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE. Located at the heart of the upmarket and affluent Da...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    BPO Call Centre - Customer Service Representative

    BPO Call Centre - Customer Service Representative

    Two95 International Inc.Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Customer service representative.Bilingual candidates in Mandarin & English will be given priority.To attend to customer's billing & utilities related queries and requests.With at least 1-ye...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
    • Dinaikkan pangkat
    Assistant Client Support Officer, Customer Service

    Assistant Client Support Officer, Customer Service

    NTT DATA Asia PacificCyberjaya, Selangor, Malaysia
    Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Service

    Customer Service

    AuroraepcPort Klang, Selangor, Malaysia
    We’re Hiring – Customer Service (Logistics & Freight Forwarding).Location : Port Selangor, Malaysia.Be the first point of contact for customers. Manage shipments, documentation, and tracking.Provide ...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu