Tawaran kerja ini tidak tersedia di negara anda.
Customer Service Officer
Mighty Bakery Sdn BhdKajang Municipal Council, Selangor, Malaysia19 jam yang lalu
Penerangan pekerjaanPossess at least a Diploma or Degree in Business Management, Business Administration, Marketing, or related field. Minimum 1 year of working experience in a customer service or CRM-related role, preferably in FMCG or manufacturing industry. Proficient in Microsoft Office applications. Strong problem-solving, coordination, and follow-up skills. Excellent communication and interpersonal skills, well-versed in English and Bahasa Malaysia (Mandarin is an added advantage). Customer-oriented mindset, able to manage difficult situations calmly and professionally. Detail-oriented with good record-keeping and reporting skills. Able to work both independently and collaboratively across teams. Which of the following types of qualifications do you have? How many years' experience do you have as a customer services representative? Which of the following languages are you fluent in? How would you rate your English language skills?
Responsibilities
- Maintain a positive and professional attitude toward customers at all times.
- Handle customer inquiries, feedback, and complaints promptly through various channels (email, phone, social media, and live chat).
- Respond to comments and messages on social media platforms to enhance customer engagement and interaction.
- Coordinate closely with internal departments (QA, Sales, Production, Logistics, and Marketing) to ensure timely and effective resolution of customer issues.
- Record and track customer interactions, feedback, and complaint resolutions systematically to ensure data accuracy and support service improvement.
- Analyze recurring issues and customer feedback to provide insights for continuous improvement and product quality enhancement.
- Support CRM activities such as customer satisfaction surveys, loyalty programs, and retention campaigns.
- Ensure adherence to company service standards, SOPs, and customer satisfaction KPIs.
- Assist the Sales Operation team with order processing, delivery coordination, and administrative support when required.
- Perform ad-hoc tasks or assignments as directed by superior.
Requirements
Company Information
We are an established organisation in the manufacturing and distribution of bakery product nationwide. Currently we maintain 3 production facilities :
JB Plant 1 : No. 1, 3, 5, 7, Jalan Masyhur 2, Taman Perindustrian Cemerlang, 81800 Ulu Tiram, Johor, Malaysia.
What can I earn as a Customer Service Representative
Job Insights
Salary match
Number of applicants
Skills match
Application Questions
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Service Officer • Kajang Municipal Council, Selangor, Malaysia
Pekerjaan yang berkaitan%20Sdn%20Bhd)
)
Responsible for local and overseas customers / clients, where the work languages used are English, Malay and Chinese.Respond to customer / client inquiries and provide comprehensive support via various...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
To provide customer service work for the unit assigned.Performs customer services related works and office support activities.
Duties includes handing over of keys process, answering phone calls, up...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
)
- Dinaikkan pangkat
- Baharu!
Customer Service Officer
Broadnote (M) Sdn BhdSelangorMalaysia, Selangor, Malaysia Deliver exceptional customer service and address customer needs via phone and email communication channels.Manage and respond to customer feedback promptly and ensure proper tracking.Handle custome...Tunjukkan lagiKemas kini terakhir: 19 jam yang lalu
- Dinaikkan pangkat
Customer Service Officer
RiDiK (a Subsidiary of CLPS. Nasdaq : CLPS)Kuala Lumpur, Kuala Lumpur, Malaysia Get AI-powered advice on this job and more exclusive features.We are launching a 24 / 5 enterprise customer support function, starting with supporting US and Canadian enterprise customers.We will nee...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Customer Service Officer
moomooKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
- Baharu!
Customer Care Officer
StarDream CruisesKuala Lumpur, Kuala Lumpur, Malaysia The Officer supports Membership Care representatives in handling customer inquiries via calls, emails, and chats, with good knowledge of the booking and membership systems to ensure responses are p...Tunjukkan lagiKemas kini terakhir: 19 jam yang lalu
- Dinaikkan pangkat
Customer Relations Officer (i-Counter), IPC Shopping Centre
IKEAPetaling Jaya, Selangor, Malaysia GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE.
Located at the heart of the upmarket and affluent Da...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Officer
HARTING Technology GroupPetaling Jaya, Selangor, Malaysia Provide the highest level of sales support, opportunity generation and customer service by using strong customer satisfaction focus and relationship building skills.
Also support the Sales and Marke...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Customer Service Officer - Inbound Call Center
Allianz MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia Customer Service Officer - Inbound Call Center.Customer Service Officer - Inbound Call Center.Customer Service Officer - Inbound Call Center.
Be among the first 25 applicants.Customer Service Office...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Care Officer
CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care to join our team.
Our teams are collaborative, vibrant a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Customer Service Officer
TDCXKuala Lumpur, Kuala Lumpur, Malaysia Join TDCX, an award-winning and fast-growing BPO company, and unleash your full potential at work.Work with the world’s most loved brands and be part of a diverse, supportive team that helps you #B...Tunjukkan lagiKemas kini terakhir: 19 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Customer Relations Officer (i-Counter) at IPC Shopping Centre
IKEA GruppePetaling Jaya, Selangor, Malaysia GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE.
Located at the heart of the upmarket and affluent Da...Tunjukkan lagiKemas kini terakhir: 19 jam yang lalu
Officer, Customer Service (ELM)
Sime Darby Property BerhadShah Alam, Selangor, MYQuick Apply
- Dinaikkan pangkat
Customer Service Officer (Nationwide)
AFFIN GroupKuala Lumpur, Kuala Lumpur, Malaysia Customer Service Officer (Nationwide).Create your future with Affin! You too can make a difference.Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work.T...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Officer
SedgwickKuala Lumpur, Kuala Lumpur, Malaysia Sedgwick Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.You will support customers across Malaysia and, on occasion, other regions, providing service that helps people when they need it ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Customer Service Officer - Travel Services
Europ AssistanceSelangorMalaysia, Selangor, Malaysia Customer Service Officer - Travel Services.Add expected salary to your profile for insights.Be the first point of contact for members / policyholders, clients, service providers, peers and colleagues...Tunjukkan lagiKemas kini terakhir: 19 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Customer Relations Officer (i-Counter) at IPC Shopping Centre
Ikano Bank ABPetaling Jaya, Selangor, Malaysia Customer Relations Officer (i-Counter) at IPC Shopping Centre.Department : Marketing & Communication.GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of reta...Tunjukkan lagiKemas kini terakhir: 19 jam yang lalu
Customer Sales Officer
Ria Money Transfer (Dandelion)Kuala Lumpur, Federal Territory of Kuala Lumpur, MY Customer On-Boarding Specialist.Customer On-Boarding Specialist main role is to assist RIA CICO merchants to register new users for the RIA mobile app and to assist merchants to generate assisted r...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Assistant Client Support Officer, Customer Service
NTT DATA Asia PacificCyberjaya, Selangor, Malaysia Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
BPO Call Centre - Customer Service Representative
Two95 International Inc.Kuala Lumpur, Kuala Lumpur, Malaysia Customer service representative.Bilingual candidates in Mandarin & English will be given priority.To attend to customer's billing & utilities related queries and requests.With at least 1-year of ex...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu