E-commerce Executive

Responsibilities

Manage and maintain online stores (Shopee, Lazada, TikTok Shop, Website)

Upload, update and optimise product listings (images, descriptions, pricing, stock availability)

Plan and execute sales campaigns, vouchers, bundles and promotions

Coordinate with marketplaces for mega campaigns (11.11, 12.12 etc.)

Handle customer inquiries via Shopee Chat, TikTok Chat, WhatsApp, email and social media

Provide excellent support on product information, payment, delivery, returns and complaints

Assist with order fulfilment : order processing, packing checks, delivery coordination with warehouse / logistics

Monitor delivery status, returns and refund processes

Work with creative / marketing team for product photos, videos, banners and promotional content

Assist in running digital ads (Facebook, TikTok, Google) to drive traffic and conversions

Collaborate with influencers / KOLs to increase product exposure and brand visibility

Monitor competitor pricing, promotions and customer reviews

Research e-commerce trends and propose new ideas for growth

Track sales performance and prepare weekly / monthly reports for management

Requirements

Candidate must possess at least a Diploma / Degree in Business, Marketing, E-commerce or related field

Minimum 1 year experience in e-commerce, customer service or fulfilment (fresh graduates with passion are welcome)

Familiar with Shopee, Lazada, TikTok Seller Center and basic digital marketing tools

Proficient in Microsoft Excel / Google Sheets for reporting and analysis

Strong communication skills in English & Bahasa Malaysia (Mandarin is a plus)

Detail-oriented, customer-focused and able to work in a fast-paced environment

Team player with a positive and problem-solving mindset

Benefits

Competitive salary package

Sales incentives and performance bonus

Training and growth opportunities in e-commerce and digital marketing

Medical claim and staff purchase discounts

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions :

Which of the following statements best describes your right to work in Malaysia?

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as an eCommerce Executive?

How many years of digital marketing experience do you have?

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What can I earn as an eCommerce Executive

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