Customer Service Operations Representative (Japanese Speaker)

Overview

Join to apply for the Customer Service Operations Representative (Japanese Speaker) role at Keysight Technologies .

This role would be a contract position with possibility of conversion upon management discretion.

Responsibilities

• Respond to customer’s requests for service / repair and calibration. This includes orders for those customers under warranty / contract and for customers requiring per incident support. Manage pick-up and transhipment activities
• Analyze and respond to customer’s request for quotation in a timely and accurate fashion and ensure compliance to Keysight policies / terms and conditions.
• Manage service order closure.
• Understand customer needs and take ownership for customer satisfaction in assigned area.
• Trigger customer billings timely and in accordance with defined policy and standards.
• Perform error correction to clear all the stuck orders

Qualifications

Seniority level

Employment type

Job function

Industries

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