Warehouse Outbound Supervisor

Overview

Join to apply for the Warehouse Outbound Supervisor role at JD.COM

Join to apply for the Warehouse Outbound Supervisor role at JD.COM

Responsibilities

• Team Leadership & Task Coordination : Oversee outbound personnel and manage end-to-end operations, including picking and packing. Develop JIT wave monitoring and system-based task allocation plans to ensure timely and efficient daily outbound operations.
• Process Oversight & Issue Resolution : Monitor real-time outbound workflows (e.g., picking routes, packing standards). Address customer-reported exceptions and coordinate with couriers for seamless parcel handover, ensuring process continuity and enhanced customer satisfaction.
• Efficiency Enhancement & Standardization : Analyze outbound metrics (e.g., labor productivity, accuracy) to optimize workflows and storage layouts. Implement standardized procedures to reduce errors and boost efficiency and space utilization.
• Training & Safety Compliance : Conduct skill development programs for picking, packing, and related tasks. Enforce safety protocols to mitigate operational risks and maintain a compliant, productive work environment.
• Cross-Functional Collaboration & Reporting : Partner with logistics, customer service, and other teams to align inventory and order fulfillment. Compile outbound data, provide actionable feedback, and drive process improvements for continuous optimization.

Qualifications

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