Application Support

Overview

Responsible for providing end-to-end application support to business units by working closely with internal / external IT support teams. Identify improvements to address recurring issues to ensure issues are not repeated. Maintain a strong understanding of business processes and system functionalities. Able to respond to critical and urgent application service interruptions, including after office hours. Monitor and troubleshoot issues across various business applications. Collaborate with development and infrastructure teams to identify and resolve root causes. Document technical solutions, user guides, and support processes. Perform regular system checks, patching, and upgrades. Participate in incident and change management processes.

Responsibilities

• Provide end-to-end application support to business units and coordinate with internal / external IT support teams.
• Identify and implement improvements to prevent recurring issues.
• Maintain knowledge of business processes and system functionalities.
• Respond to critical and urgent application service interruptions, including after hours.
• Monitor, diagnose, and troubleshoot issues across multiple business applications.
• Collaborate with development and infrastructure teams to identify root causes and solutions.
• Document technical solutions, user guides, and support processes.
• Perform regular system checks, patching, and upgrades.
• Participate in incident and change management processes.

Required Skills and Qualifications

Preferred Qualifications

Application Questions

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