Assistant Manager, Confirmation (FX and Precious Metals Options)

Overview

Role : Senior Analyst, Confirmation (FX and Precious Metals Options)

Location : Kuala Lumpur (Hybrid)

Employment Type : Permanent

Role Overview

This position lies within the FX and Precious Metals Options Confirmation Team Operations. The role is to perform inbound processing such as Affirmation & Chasing, Indexing & Matching and to process all other ad-hoc tasks in Confirmations across the FX and Precious Metals Options, focusing on and ensuring the timely confirmation retrieval within the HKMA, EMIR, DFA, and other regulatory requirements.

Individual needs to have an eye for detail, drive, passion for such work, and be a self-starter. Excellent spoken and written English is critical for success in this role. Meeting customer service delivery within agreed operating guidelines and the respective currency payment cut-off time and due diligence requirements are also core aspects of this role.

Core Responsibilities

• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified PLAs.
• Responsible for relationship building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.
• Supporting the team performance within the department supporting all product lines and initiatives.
• Supporting the daily operations ensuring that customers receive quality service through all channels of customer contact.
• Ensure achievement of Service Level Agreement (SLA) targets by self, prevent and mitigate operational losses and utilize budget and resources within established requirements.
• Assistant Manager together with the AVP conceptualizes, develops, and implements process management and improvement initiatives to sustain acceptable degree of required performance and achieve business thrusts.

Job requirements

How We Work

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and / or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent, full-time position located in Kuala Lumpur, Malaysia. As the selection and interview process is ongoing, please submit your application in English as soon as possible; if your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for Malaysia is mandatory.

Expectations regarding hybrid working : As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require.

Who We Are

Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

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