Sales Force Effectiveness (SFE) Systems Lead

Pioneering trusted medical solutions to improve the lives we touch : Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care.

With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE : CTEC).

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As the SFE Sales Systems Lead, you will help drive the success of Global Emerging Markets (GEM) Sales team by enabling relevant global sales systems & delivering insightful reports for their business needs & processes.

You will act as a strategic partner to stakeholders, understanding their business needs into technical requirements & executing them. You will be responsible for launching, embedding & building sustainability in competency & capability of all sales systems & tools used by the sales teams. Key focus is to ensure all sales tools are rolled out effectively & drive full adoption.

Key Responsibilities :

1. Identify, drive & manage cross-functional sales systems projects to support Sales team

Be able to independently execute as well as lead the execution of projects by working closely with cross functional teams

Project manage solutions end to end

Help translate business requirements into a technical specification

2. Collaborate & drive the optimization & adoption of Microsoft Dynamics (MSD) CRM for Sales users

Be the CRM champion for the CRM system & ensure all sales teams are trained on CRM & continuous enhancements

Provide business insight by producing CRM reports such as adoption rates, pipeline values, customer calls vs targets, etc. Coach sales leader on how to generate insights from CRM usage

Manage & prioritize CRM related requests & projects by collaborating with global team

Provide ongoing support & management of Microsoft Dynamics Sales CRM & connected systems

Function as go-to person for sales CRM related requests; Coordinate system updates, modify fields & workflows etc as needed

Support day-to-day management of CRM configuration – customizing core architecture as well as profiles & user permissions

Partner with sales trainers to help drive training on CRM processes

3. Drive data quality, insightful Power BI sales reports & IMS data projects across the organization

Own the integrity of data at all stages in Microsoft Dynamics & connected systems

Manage IMS data, optimizing for data integrity & accuracy

Deliver a standard insightful Power BI sales reports for sales team to better manage their territories

Work with internal teams to establish processes which improve data integrity of all objects; define best practices to help build increased seller productivity & MSD hygiene

Skills & experience

Min 3 years experience working in a matrixed organization covering SEA / APAC region

Proven ability in developing customer communications that deliver business results

Strong project management skills, capable of leading cross-functional teams

Ability to build strong relationships with senior stakeholders

Experience in upskilling and educating marketers on brand implementation

Deep understanding of brand strategy with a customer-first mindset

Adaptable and resilient – comfortable navigating change and ambiguity

Excellent communicator with the ability to turn complex ideas into clear, compelling messages

Qualifications & education

Bachelor’s degree in relevant fields, affinity towards data insights and analytics is desirable

At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and / or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and / or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

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