Head, Telecommunications Fraud Department

Head, Telecommunications Fraud Department

The Head of Telecommunication Fraud Department plays a pivotal role in formulating, developing, and executing framework, strategies, guideline, and implementations in preventing the misuse of telecommunication facilities and services for crime and fraudulent activities; while establishing strategic partnerships with Law Enforcement Agencies at the national, regional, and international levels to enhance the capacity, capability, and effectiveness in mitigating crime and fraudulent activities committed via telecommunication facilities and services.

Job Responsibilities

• Policy and Regulatory Framework Development : Develop comprehensive policy and regulatory frameworks in preventing the misuse of telecommunication facilities and services for crime and fraudulent activities, aligning with national policy objectives of the CMA98, and other national policies and directives.
• Security Operations : Address incidents escalated by the National Scam Response Centre (NSRC) while overseeing day-to-day operations and provision of technical assistance in scam mitigation to Law Enforcement Agencies (LEAs), ensuring rapid response to incidents.
• Industry Compliance : Strengthen compliance among industry players to ensure effective implementation of directives, policies, regulatory frameworks, and SOPs; in fulfilling the stipulated scam-prevention and scam-reduction requirements.
• Monitoring : Implement proactive and reactive monitoring of telecommunications fraud and scam incidents for coordinated mitigations with stakeholders and industry players.
• Reporting : Collect data for analysis, intelligence, reporting, and incident response to enhance effectiveness and response to scams, crime, and fraudulent activities via telecommunications network.
• Technical mitigations : Collaborate with law enforcement agencies, service providers, and other relevant parties on technical solution to address and mitigate scam incidents, and the misuse of telecommunications services for fraudulent activities.
• Inter-agency cooperations : Collaborate at domestic and international platforms to promote networking, information exchange, and capacity development in scam related issues.
• Advocacy and awareness : Implement advocacy, awareness, and training programs to enhance internal and external stakeholder’s capacity on matters pertaining to crime mitigation and scam interventions.
• Research Partnership : Establish research partnership with stakeholders in the enhancement of capabilities, processes, tools, and systems to facilitate effective scam related investigation and the sharing of actionable information.
• Project Management : Plan, coordinate and manage projects in the department to ensure successful delivery of the project in achieving the intended outcome.
• Capacity Development and Talent Management : Forecast and identify capacity and expertise gaps within the department with the right skillsets and development through comprehensive training and workshops.
• Plan, monitor, and control the financial budget and costs to ensure effective and efficient utilization and management of funds.
• Performance Management : Enforce compliance with established departmental procedures to ensure accountability and effective performance management.
• Coaching, Guidance, and Mentoring : Provide coaching, guidance, and mentoring to all staff within the department to motivate staff to fulfil their self-actualization
• Candidate must be willing to work in Cyberjaya.

Qualifications & Work Experiences

The Malaysian Communications and Multimedia Commission (MCMC) is a statutory body established under the Malaysian Communications and Multimedia Commission Act 1998 (MCMCA). MCMC regulates and promotes the development of the communications and multimedia industry which includes telecommunications, broadcasting, postal services and digital signature.

Perks and benefits : Annual Leave, Medical, SOCSO & Personal Accident

Notes : This description reflects the responsibilities and qualifications as stated without alteration.

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