Executive Technical Support - ANZ & ASEAN

Responsibilities of the Role :

ETS must have native proficiency in written, read and spoken English.

ETS will render the following service for Enquiry calls.

• Technical Support for devices.
• Manage complaints and feedback.
• ETS would need to address complaints from caller up to his / her empowerment.
• ETS is to capture all relevant caller information and feed it into the CRM.
• ETS is to work on ad hoc tasks assigned by his / her superior provided that it does not go against the company policy.
• Fluency and comprehension in the language requirements for the specific point of sale (spoken and written), as verified by a Buyer-approved formal test.
• Accent neutral verbal communication as verified by a Buyer-approved formal test.
• Verbal communication skills : strong spoken grammar; able to ask appropriate questions and demonstrate empathy in tone; can communicate with appropriate sense of urgency.
• Listening skills : active listening; able to appreciate the context of Customer’s experience.
• Written skills : excellent grammar; attention to detail.

Troubleshooting / Critical Thinking :

Requirements for the Role :

The Package :

#J-18808-Ljbffr