Customer Service Team Lead - Penang

Responsibilities

Provide mentorship, guidance and career development to members of your team

Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions

Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise

Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results

Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions

Identify actionable insights, suggest recommendations, and influence team strategy through effective communication

Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

Minimum requirements

Bachelor Degree preferred

Significant experience in a complex fast paced environment

Minimum 2 years of prior relevant people management experience

Strategic thinker with strong analytical and creative problem-solving skills

Excellent written and verbal communication skills

Passion for ensuring an excellent user experience

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