L3 Production Support

L3 Production Support with experience in supporting Java and Oracle DB. CRM is optional and added advantage.

Must Have Skills :

To be involved in Banking application's production level L3 support under CCO domain.

Responsible for liaising with the production support team for incidents reported, provide investigation and coordination with vendor, tester, user and L1 / L2 team to identify root cause and fix / improvement.

Manage and review testing scope with testing team. Support testing of fixes and implementation to production.

Manage and review vendor fixes and support PI

Investigate Ctrl-M batch job failures and provide workarounds upon failure.

Proactively monitor production PBI for closure.The role will require this activity to be performed on an end to end basis, across functional domains and technologies experience to handle BAU L3.

Support includes middleware patching , OS Patching and certificate renewal support

Solid knowledge and working experience in J2EE applications and / or Microsoft Dynamics

Should be an expert in databases like MSSQL and / or ORACLE.

Job Type : Contract

Contract length : 24 months

Work Location : In person