Product Support Specialist L2 / L3

Job Purpose :

• Should be able to troubleshoot erros on Informatica, Teradata, Hadoop platforms and supports applications built on top of it.
• Strong problem solving knowledge on Databases like Hadoop, Teradata & SQL.
• Monitoring Jobs\Workflow and working with technical teams to derive permanent fix.
• Hands on Experience in Building, Trouble Shooting Informatica Mappings.
• Working experience on handling and managing ETL Processes and Data warehousing platform
• Hands on Experience in Writing, Debugging, Testing Shell Scripts.
• Hands on Experience in Teradata Utilities like Bteq , Fast Load , Multi Load , TPT.
• Experience in Writing, Debugging, Testing Hive Scripts.
• Hands on Experience in any Scheduling Tool.
• Ability to logically prioritize tasks and schedule work accordingly.
• Deep Understanding of Data Ware House Concepts
• Hands on Experience in process like Incident management, Problem management and Change management.
• Should be a good team Player & Individual Contributor.
• Should be able to Interact with Both Technical / Non-Technical Users & address their queries.
• Strong analytical and problem solving skills.
• Good working experience in support role.
• Should be flexible for long working hours.
• Should be ready to work in 16X7 shift or on call support.

EDUCATION

EXPERIENCE

JOB SPECIFIC SKILLS & COMPETENCIES REQUIRED