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Customer Service Support-Multilingual-speaking
eTeamKuala Lumpur, Kuala Lumpur, Malaysia9 hari lalu
Penerangan pekerjaanBusiness-level fluency (both spoken and written) in Mandarin , Cantonese , or Japanese . Good command of English for internal communication. Experience : Preferably with BPO or Customer Service experience (voice or non-voice). Candidates from other service industries (hospitality, retail, travel, etc.) are also encouraged to apply. Skills : Excellent communication and interpersonal abilities. Strong problem-solving skills with attention to detail. Ability to work in a fast-paced, multicultural environment. Proficiency in using basic computer applications (email, CRM tools, etc.). Availability : Able to work on rotating day shifts (7 : 00 AM – 8 : 00 PM, Monday to Friday). Opportunity to work with a global team supporting international markets. Career growth opportunities into Lead, Coach, or Trainer positions. Work in a prime location at KL Sentral with modern facilities. Competitive compensation and employee benefits. Exposure to a dynamic and multicultural work environment. Resume Screening – Shortlisted candidates will be contacted. Written Language Assessment – Multiple-choice + short essay (24-hour completion window). Virtual Interview – 30 minutes for agents, up to 1 hour for leadership / trainer roles. Offer & Onboarding – Based on performance and evaluation ratings.
Multilingual Customer Support Representative
eTeam Federal Territory of Kuala Lumpur, Malaysia
About the Role
We are hiring Multilingual Customer Support Representatives to join an exciting international customer service project based in KL Sentral, Kuala Lumpur.
This role is ideal for individuals who are fluent in Mandarin, Cantonese, or Japanese and passionate about delivering an exceptional customer experience in a dynamic, multicultural environment.
As a Customer Support Representative, you will handle both voice and non-voice transactions, assisting customers with inquiries, requests, and problem resolution with professionalism and empathy.
Available Language Markets
If you are fluent in Mandarin, Cantonese, or Japanese and passionate about providing outstanding customer service,
Key Responsibilities
- Provide high-quality customer support through phone, chat, and email channels.
- Manage customer inquiries efficiently while ensuring accurate information delivery.
- Handle escalations with a positive, solution-oriented mindset.
- Maintain professional communication aligned with company standards and market expectations.
- Document all customer interactions clearly and accurately in internal systems.
- Collaborate with team leads and trainers to continuously improve service quality and processes.
Requirements
Why Join Us?
Hiring Process
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