SPE - Customer Service Support (Cantonese language)

Summary

Be the best‑in‑class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre‑claim journey.

Duties

• Handle enquiries through correspondence, email, live chat and provide extra‑ordinary service to our customers in a professional and timely manner.
• Address members’ enquiries effectively and maintain satisfactory quality of customer service.
• Make appropriate recommendations to meet customers’ expectations.
• Escalate enquiries, when necessary, in line with internal guidelines.
• Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors.

Professional Experience

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