Credit Collections and Recovery Officer

DCAP is a fast-growing fintech company empowering hire purchase and consumer lending businesses with one of the most innovative models in the region. We are on a mission to make people's life better by empowering sustainable accessibility to financial services and mobility by focusing on customers, innovation, and technology.

If you're looking to be a part of a team who tackle real-world problems that can be addressed by innovation & technology, DCAP might just be the place for you You will have the unique opportunity to shape how our product is built and how our business is run in Malaysia and across the region.

What you'll do :

• Contact customers with outstanding debts and negotiating payment arrangements on behalf of the company.
• Identify and resolve dispute related to customer accounts or payments.
• Maintain accurate and up-to-date records of all collections activity into collection system, including communications with customers and payment arrangement.
• Ensure customer inquiries are attended and issues are resolved in a timely and professional manner.
• Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
• Collaborate with cross functional teams, including operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.

Join us if you :

We recognize not everyone will have all the above requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you.

Job Type : Full-time

Benefits :

Application Question(s) :

Work Location : In person