Team Leader, Client Centre for SG Market

Job Summary

As a Team Leader at Price Solutions's Client Centre in Petaling Jaya, you will play a pivotal role in driving our telesales performance, working closely with Senior Management to develop and implement effective sales and service strategies. This position requires a proactive and results-driven individual capable of motivating and managing a sales team to consistently meet and exceed targets in disbursals, volume, and customer engagement. You will oversee daily operations, ensuring adherence to sales processes and high-quality customer interactions, while fostering a team culture centered on excellence, integrity, and collaboration

Your responsibilities will also include coaching Client Centre Executives for continuous improvement, managing staff retention through rewards and development initiatives, and upholding the bank’s values, conduct principles, and regulatory requirements. You will serve as a key driver to maintain fair client outcomes, ensure effective financial market operations, and uphold financial crime prevention standards. Your strategic insight will gear the team toward meeting revenue and profitability budgets while maintaining a competitive edge by monitoring industry trends and competitors.

With an unwavering commitment to operational excellence, you will lead by example, ensuring the team delivers exceptional customer service and resolves complaints effectively within established turnaround times. This role requires an individual adept at balancing strategic sales planning with hands-on team empowerment, fostering an inclusive environment where every team member's contribution is valued and growth is supported.

Key Responsibilities

Sales Operations Management

• Develop, execute, and monitor detailed sales activity plans that align with business objectives and sales targets.
• Conduct rigorous tracking, evaluation, and analysis of sales performances compared to budgets and KPIs, employing insights to drive continuous improvement.
• Ensure strict compliance with Standard Chartered’s sales processes and group policies, mitigating risk and upholding the highest ethical standards.
• Lead initiatives to enhance sales program efficiency by actively gathering and sharing feedback on sales processes and system functionalities.
• Manage resolution workflows for customer complaints and feedback, ensuring rapid and satisfactory outcomes that enhance client trust and loyalty

Team Leadership and Talent Development

Risk, Governance, and Compliance

Office-based, full-time position located in Petaling Jaya, Malaysia, offering a dynamic and supportive work environment with a strong emphasis on teamwork and professional development.

Our Ideal Candidate

Our ideal candidate is a dynamic and motivated individual with proven expertise in leadership and people management within sales environments. They have excellent proficiency in Microsoft Office tools to facilitate reporting, communication, and sales analysis.

Key attributes include :

The candidate should be adept at navigating complex environments with a strategic mindset, combining operational rigor with empathetic and inclusive team leadership. Experience in managing customer-focused telesales operations and a commitment to upholding ethical standards and compliance are essential.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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