Team Leader

Expectations on Role and Responsibilities :

• He / she remains active part of the sales force, with sales & CRM targets, commissions on sales, but taking over responsibilities on some specific tasks
• No direct people management; the Team Leader will manage specific tasks (i.e. CRM calling campaigns, prospect registration and follow-up, action plan on cross-selling, etc...) based on his / her manager's needs.
• Point of reference for Client Advisors on all store policies and procedures.
• He / she is capable of managing sensitive situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints) when other managers are absent.
• Ensure the appropriate onboarding of new hires.
• Supports Store Manager / Team Manager in allocating duties and responsibilities to Sales Associates and schedule shifts.
• Performs the role in line with the policies and guidelines set by the Headquarter in terms of : safety of both Personnel and products, store image and operations.

Requirement