E-commerce Executive

Overview

We are seeking a highly motivated and strategic

E-Commerce Executive

to drive our online business growth across multiple platforms. This role will be responsible for managing the e-commerce team, developing sales strategies, optimizing online stores performance, expanding and developing online-exclusive products, and ensuring seamless customer experiences. The ideal candidate has strong leadership skills, hands-on marketplace knowledge (Shopee, Lazada, TikTok Shop, etc.), and a data-driven mindset to achieve revenue and brand-building objectives. Key Responsibilities

Team & Operations Management

– Lead and mentor the e-commerce team (content, operations, customer service, performance marketing). Ensure smooth day-to-day operations of all online platforms. Monitor team KPIs, provide training, and improve productivity. Develop and implement e-commerce strategies to achieve sales and profitability targets. Plan and execute online campaigns, promotions, and partnerships. Expand presence across relevant digital channels and marketplaces. Develop and expand the business of online-exclusive products. Platform Management

Manage all the brand stores on Shopee, Lazada, TikTok Shop, and other platforms. Ensure product listings, pricing, and content are accurate and optimized. Coordinate with platform account managers to maximize visibility and promotional opportunities. Marketing & Performance

Work with marketing team to align digital campaigns and brand messaging. Oversee marketplace ads, affiliate, and influencer activities to drive traffic and conversion. Analyse customer behaviour and recommend initiatives to improve engagement and retention. Analytics & Reporting

Track sales performance, ROI, and campaign results. Provide regular business reports with insights and recommendations. Stay updated with e-commerce trends and competitor activities. Requirements

Bachelor’s degree in Business, Marketing, E-Commerce, or related field. Minimum 3–5 years of experience in e-commerce role. Strong knowledge of Malaysia’s e-commerce landscape (Shopee, Lazada, TikTok Shop). Proven track record of driving sales growth and campaign success. Analytical, data-driven, and detail-oriented. Excellent leadership, communication, and problem-solving skills. Fluent in English and Bahasa Malaysia; Mandarin is an advantage. Candidate with science background will be advanced advantage.

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