Admin Executive

Primary Responsibilities

The position requires a detail-oriented candidate to manage the day-day functionality of the membership program & CRM systems, including and not limited to managing the membership database, attending to the member's requests and inquiries, auditing the member's points transaction.

Key Responsibilities

Take charge of all administrative matters relating to loyalty and CRM :

To maintain and update the membership database to ensure data accuracy through regular data audits and cleansing activities.

• Plan and execute targeted personalized communications with members.
• Audits member's points transaction to ensure points transactions were performed correctly.
• Efficiently and professionally manage customer requests and inquiries.
• Work collaboratively with different business units to execute tasks related to member privileges.
• Preparation of SOP for Loyalty program execution.
• Collaboration with IT or related parties to design and implement automation processes, workflows, and approval processes within existing / new systems to streamline marketing activities
• Daily maintenance of CRM systems.
• Assist and execute any works as assigned & deemed necessary.

Qualifications & Experience

What we're looking for