Invoicing Clerk

Overview

Bidfood Malaysia is looking for a proactive and detail-oriented Invoicing Clerk to support both customer service and invoicing functions. This role involves handling order processing, preparing invoices, responding to customer inquiries, and coordinating with internal departments to ensure smooth daily operations. It’s a great opportunity for fresh graduates or early-career professionals to gain practical experience and grow in a dynamic, fast-paced environment.

Job Responsibilities

• Handle incoming calls, emails, and customer inquiries promptly and professionally.
• Resolve customer issues or complaints with a solution-oriented approach, escalating as needed.
• Process customer orders, including generating Pick Lists, Delivery Orders (DO), Invoices, and Credit Notes (CN).
• Support follow-up on backorders and assist in resolving delivery or invoicing issues.
• Ensure timely and accurate data entry in SAP and maintain proper documentation.
• Submit billing and supporting documents on a daily or weekly basis.
• Maintain a well-organized filing system for all billing and customer-related documents, ensuring easy retrieval when needed.
• Perform general administrative duties including mail handling, email replies, and document control.
• Coordinate with internal teams including Sales, Procurement, Warehouse, Logistics, and Accounts to follow up on order status, delivery, and billing matters.

Job Requirements

Bidfood Malaysia Sdn Bhd is a leading specialty food importer and distributor, sourcing products worldwide. Based in Selangor, we service Peninsular and East Malaysia with our own offices and distributors. Together with our brands, we provide quality products to hotels, restaurants, café chains, airlines, pastry shops, bakeries, juice bars, etc… We are an importer and distributor of specialty foods, concentrating mainly on the chocolates, frozen fruits and purees, breads and cakes premix, and gelato industries.

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