Head of Retail Store Operations

Overview

We are seeking an experienced and dynamic Head of Retail Operations to lead our retail network. This role calls for a hands-on, energetic leader who thrives in fast-paced environments, embraces ambiguity, and drives performance by being present on the ground. If you’re a self-starter, problem solver, and motivator who doesn’t hesitate to roll up your sleeves while rallying teams to deliver results, we want to hear from you.

Responsibilities

• Lead from the front : Drive store strategies that boost sales, profitability, and operational excellence across all locations.
• Deliver results : Monitor KPIs and sales targets, analyze performance trends, and take decisive action to close gaps.
• Inspire and empower teams : Motivate Store and Operations Managers to achieve results, build accountability, and rally teams to exceed expectations.
• Partner for growth : Work closely with Buying & Merchandising to achieve sales budgets, resolve underperforming stores, and maximize category opportunities.
• Raise the bar : Ensure stores operate with efficiency and consistency by implementing best practices and aligning with industry standards.
• Protect profitability : Collaborate with Loss Prevention to execute effective shrinkage control measures.
• Stay ahead : Keep a close eye on market trends, customer behavior, and competitors to capitalize on new opportunities.
• Optimize operations : Oversee workforce planning, resource allocation, and compliance with employment laws, health, and safety regulations.
• Expand our footprint : Lead new store openings, re-fits, and site evaluations in partnership with Leasing and cross-functional teams.

Qualifications

What We Offer

We offer an attractive remuneration package to the successful candidate.

Please note that this role is open to local candidates only as visa sponsorship is not available.

Additional Information

Location : Kuala Lumpur, Malaysia. We are not able to sponsor visas for this role.

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