Assistant Shop Manager

Sports Direct Malaysia is currently looking for an Assistant Shop Manager to join our growing team. Sports Direct Malaysia operates a total of 40 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. We offer over 70 of the leading authentic global sports brands, providing the widest variety of choice and value.

We have developed a new generation of stores as part of our multi-channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment.

Job Description

• Assist in leading, training, motivating, and managing the outlet team in delivering best services in all departments.
• Ensure all team members observe and practice the company's policies and rules & regulations.
• Lead and work with the team to achieve monthly sales targets of the shop.
• Monitor stock delivery and processing.
• Ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangements as per VM guidelines assigned by the Shop Manager.
• Conduct daily morning briefings and provide product knowledge training / info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absence of the Shop Manager.
• Monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Assist in stock take (routine, ad-hoc & annual) as and when required.
• Work with the Shop Manager in reviewing and keeping track of sales (set daily targets and ensure achievement of sales targets).
• Have daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people-related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Ensure accurate tills report and cash collection.
• Implement / execute sales & promotion plans as and when required.
• Support the Shop Manager to act on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

Qualifications

We are an equal opportunities employer and welcome applications from all qualified candidates.

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