Telephone Operator / Call Centre Agent

Sunway Medical Centre Bandar Sunway is Hiring!

Overview

Job Scope : Responsible for smooth handling of incoming and outgoing calls. Answer all incoming and outgoing calls in a professional manner and to practice Standard Answering Phrase. Assist patients and make appointments through Arcus (hospital information system). Handle irate callers professionally and courteously by helping them to resolve their issues or redirecting the calls accordingly. Assist in ad-hoc tasks / projects assigned.

Job Requirements

• Higher Secondary / STPM / A-Level / Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree or equivalent.
• Minimum 1 year of relevant working experience, preferably with telecommunication background.
• Must be able to handle multiple tasks and make appropriate decisions in difficult situations.
• Skills : Customer service, self-initiative, multitask, responsive, independent, and communication.
• Willing to work on shifts (including night shifts), weekends and public holidays.
• On the job training & uniform will be provided!

Benefits Provided

Hiring process

Average processing is around 2 to 4 weeks. Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.

Open job insights

Salary match Number of applicants Skills match

Your application will include the following questions :

Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interest in property, construction, education and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.

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