Business Analyst

Lenovo Federal Territory of Kuala Lumpur, Malaysia

Business Analyst

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Why Join Us?

At Lenovo, we don’t just build technology—we build smarter experiences. As part of our global post-sales service team , you’ll play a key role in shaping how millions of customers experience Lenovo products after purchase. This is a career-defining opportunity to lead digital transformation, influence global processes, and collaborate with world‑class teams across multiple regions.

• Act as the bridge between business and IT , transforming business needs into scalable digital solutions.
• Manage Lenovo’s global post-sales service entitlement processes across PC, Server, Smart Devices, and Mobile products.
• Design and support install base and warranty solutions in CRM systems, enabling smooth post‑sales service operations worldwide.
• Partner with business leaders to gather, analyze, and clarify requirements , then design practical solutions and hand over for IT implementation.
• Lead / support CRM‑related projects : define business blueprints, write functional specs, test solutions, and support go‑live .
• Collaborate across cross‑functional global teams to drive process enhancements, resolve hot issues, and adapt to new regulations or product changes .
• Provide analytical support for critical system issues or escalated customer complaints , ensuring timely resolution.

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