Operational Excellence - HC Planning - Fulfillment Centre (Bukit Raja, Klang)

Operational Excellence - HC Planning - Fulfillment Centre (Bukit Raja, Klang)

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Lead and manage end-to-end headcount planning processes, ensuring alignment between workforce capacity and business volume.
• Conduct cost analysis, budgeting, and workforce financial forecasting to support decision-making at senior management levels.
• Develop and maintain workforce models and dashboards to track productivity, utilization, and efficiency metrics.
• Collaborate with relevant teams from business to forecast staffing needs and optimize workforce allocation.
• Establish and maintain strong stakeholder and vendor relationships, proactively resolving issues and negotiating terms to maximize service efficiency and cost optimization.
• Drive continuous improvement initiatives focused on cost efficiency, workforce productivity, and operational excellence.
• Provide leadership and performance management to customer service teams, ensuring high levels of engagement, accountability, and alignment with organizational goals.
• Undertake additional responsibilities and assignments as directed by management to support evolving business need.

Requirements

Seniority level

Employment type

Job function

Industries

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