Associate, Customer Service (1-year contract)

Associate, Customer Service (1-year contract)

At Principal, we invest in what matters. And building talented teams is where it all begins. We’re drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well‑being of our customers, transform our growing business, and drive positive change in the communities where we live and work.

When we invest in you, and you invest in us, great things happen.

We are looking for an Associate, Customer Service in Malaysia to support our customer engagement efforts by delivering exceptional service across phone, chat, and email channels.

Seniority level : Associate

Employment type : Contract

Job function : Customer Service

What You'll Do

• Respond to customer inquiries via phone calls, live chat, and emails in a professional and courteous manner.
• Listen actively and empathetically to customer concerns and provide appropriate assistance.
• Resolve customer issues by identifying the root cause, researching solutions, and offering effective resolutions or alternatives.

Who You Are

Principal Financial Group is a Fortune 500 global leader in financial services focused on insurance, retirement, and asset management. We have 18,000 employees and 51 million customers around the world with over $714B in assets under management.

Referral increases your chances of interviewing at Principal Malaysia by 2x.

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