EOI : Area General Manager (Facilities Svc) - Central Malaysia

Company Overview

CBRE Group, Inc. is a Fortune 500 and S&P 500 company and is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). CBRE serves clients in more than 100 countries through four business segments : Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development).

This role sits within our Local facilities management business where we serve many single-asset and localized portfolio clients. We deliver locally led solutions powered by operational and service excellence, deep expertise in the self-delivery of technical and hard services, and the highest standards of client care.

The AGM is responsible for the management, development and growth of an agreed portfolio of CBRE accounts, ensuring financial and operational commitments are met and exceeded. This includes P&L oversight, QHSE, regulatory compliance, people and talent management, operations management, and business development. The AGM is responsible for recruiting, coaching and mentoring Contract Managers within their portfolio.

Essential Duties and Responsibilities

Leadership & Management

• Provide leadership, coaching and guidance to direct reports across a portfolio of customer contracts.
• Ensure optimum resource levels exist across contracts, balancing cost control with the delivery of service excellence and employee satisfaction. Ensure structures support peaks and troughs in workload.
• Work with other operational leaders to ensure the collaborative development of the business, effective teamworking, and a culture in keeping with the company’s RISE values and behaviours.
• Share best practice, innovation and expertise across the portfolio and with country and regional peers.
• Own the recruitment and selection, process for Contract Managers, ensuring a thorough onboarding process and ensure best practice across team hires.
• Foster a learning environment, with development and succession plans across all contracts.
• Ensure training needs are delivered, employees are fully competent to undertake their roles and can reach their full potential.
• Foster high employee engagement through recognition & reward of team members and celebrating success.

Operations Excellence

Growth & Retention

Qualifications and Experience

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Minimum Bachelor's Degree preferred with min 7 years of relevant experience in commercial facilities industry.

Experience

Minimum of 7 years’ experience in Facilities Management or a comparable industry, with a proven track record of success in relevant areas of responsibility. Prior experience in managing teams or leading operations is required. Additional exposure to Business Development or service-based sales would be an advantage.

Certificates and / or Licenses

Key Skills and Characteristics

Communication

Excellent written and verbal communication skills. Strong organizational and analytical skills. Highly accessible and responsive.

Coaching

Active listening with the ability to provide constructive feedback to support growth and development. Able to flex leadership style to suit the situation.

Presenting with confidence

Able to deliver information clearly and confidently. Comfortable leading meetings, presenting to groups or participating in a sales pitch environment.

Initiative & critical thinking

Able to recognise and capitalise on business opportunities proactively with minimal direction. Has the ability to analyse information or situations, consider multiple perspectives to make well-reasoned decisions or solutions.

Financial Acumen

Requires advanced knowledge of financial terms and principles. Conducts advanced financial analysis. Ability to impact business line profitability through successful influencing and negotiation.

CBRE is an equal opportunity / affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, colour, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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