Intern Digital Customer Support Agent

Location : ( Rimbayu / Bukit Jelutong / Setia Alam / Puncak Alam) / (Hybrid / On-site)Internship

Duration : (e.g., 3 - 6 months)

Flexible Hybrid Working Schedule ( Alternate Day shift (Virtual) / Evening Shift (on-site) )

Allowance : Provided

About Us :

Warna Cemerlang Education Group Sdn Bhd is a leading tuition centre chain in Selangor dedicated to providing exceptional services and customer experiences. We are looking for passionate interns to join our team and become the first point of contact for our customers.

The Role :

As a Digital Customer Support Agent Intern, you will be the friendly voice of our brand, responsible for managing customer enquiries across digital platforms and providing warm welcomes in our physical centres. This is a hands-on role perfect for someone looking to gain experience in modern customer service, retail operations, and digital communication.

Key Responsibilities :

• Respond promptly and professionally to customer enquiries via WhatsApp, email, and other social media channels.
• Greet and assist customers in our centres, providing a positive and welcoming experience.
• Provide accurate information on services, promotions, and company policies.
• Process orders, track enquiries, and handle basic customer issues.
• Escalate complex queries to the relevant team members.
• Help maintain a clean and organized centre environment.

Requirements :

What We Offer :

Job Types : Full-time, Internship

Contract length : 3-6 months

Pay : RM RM1,200.00 per month

Benefits :

Language :

Work Location : Hybrid remote in Shah Alam