Customer Service Representative
AlphaiotabpoCentral George Town, Penang, Malaysia9 hari lalu
Penerangan pekerjaanManage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner. Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support. Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution. Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships. Guide customers through account setup processes and address any questions they may have. Escalate special cases or complex issues to the appropriate person in charge for further handling. Perform account creation and setup for newly onboarded customers and manage existing customer base. Identify opportunities to upsell additional services and products during the onboarding process. Educate clients on the full range of services available, highlighting the benefits and value they can provide. Reach out to inactive clients to encourage engagement and improve customer retention. Support customer service operations with additional administrative tasks as needed. Uphold integrity and confidentiality when handling all customer information. Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote / virtual experience preferred). Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined. Strong multitasking, organizational, and time management skills. Creative and resourceful problem-solver with a proactive mindset. Reliable high-speed internet connection (work-from-home role). Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications. Flexibility to work on a rotating schedule (24 / 7 coverage), including midnight shifts, weekends, and public holidays. Work schedule : 9 hours per day, 5 days a week, with 2 rest days. Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
Benefits
- Exciting Work-from-Home Opportunities
- Learning & Development Programs to Upskill Yourself
- Lucrative Salary Package
- Health and Wellness Perks & Benefits
- Motivating and Supportive Teams
and lots more!
Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!
What would you be doing
To be successful in this role, you will need to have
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Service Representative • Central George Town, Penang, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Customer Service Representative (Mandarin Speaking)
Emapta GlobalBatu Kawan, Penang, Malaysia Be the Voice of Trust in the Future of Finance.Step into the world of fintech where every conversation builds confidence.
In this role, your communication skills will bridge borders, support custome...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch)
Hitachi VantaraBatu Kawan, Penang, Malaysia Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).Hitachi Vantara - Senior Recruiter of Greater China and South Korea.
Job Title : Remote Service Engine...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (Nationwide)
AFFIN GroupPenangMalaysia, Penang, Malaysia Create the future with Affin! You too can make a difference.We continuously innovate to transform our financial services landscape - making banking better and easier.
Join us at AFFIN, where the ope...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (Mandarin)
Toll GroupBayan Lepas, Penang, Malaysia We do this to better understand how visitors use our site and to offer you a more personal experience.Please see our for more information.
Customer Service Representative (Mandarin) page is loaded#...Tunjukkan lagiKemas kini terakhir: 15 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (Weekend / Weekday Rotational)
Toll GroupBayan Lepas, Penang, Malaysia We do this to better understand how visitors use our site and to offer you a more personal experience.Please see our for more information.
Customer Service Representative (Weekend / Weekday Rotationa...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
- Dinaikkan pangkat
Cantonese Customer Service Representative (Penang)
TPGeorge Town, Penang, Malaysia Chinese (Cantonese) + Good English.Competitive Salary + Language Allowance + Health Benefits.Provide accurate information, guidance, and follow-up on patient cases and service requests.Ensure timel...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative
HeilindasiaPenangMalaysia, Penang, Malaysia If you thrive on change, growth and opportunity, and wish to move beyond your potential and reward, Heilind Asia is the place for you to create and forge your own path.
We treasure the energetic pro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (Mandarin Speaking) | Remote / WFH | Shifting
Emapta GlobalSungai Petani, Kedah, Malaysia Be among the first 25 applicants.Turn every conversation into a connection.Be the trusted guide who helps customers feel secure in every transaction and confident in every click.Build your global c...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
- Dinaikkan pangkat
【Remote】 Customer Service Representative【WFH】
Think Academy U.SSeberang Perai, Penang, Malaysia Remote】 Customer Service Representative【WFH】.Remote】 Customer Service Representative【WFH】.Full-time position, 40 hours per week.
M$ MYR （Base Salary+ Commission）.TAL is a world-leading education an...Tunjukkan lagiKemas kini terakhir: 18 hari yang lalu
- Dinaikkan pangkat
Remote Customer Service Representative (CSR) – APAC Support | SaaS | Bilingual
Parikh FinancialBatu Kawan, Penang, Malaysia Get AI-powered advice on this job and more exclusive features.This range is provided by Parikh Financial.Your actual pay will be based on your skills and experience — talk with your recruiter to le...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative
AlphaiotabpoGeorge Town, Penang, Malaysia Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.Health and Wellness Perks & Benefits.
Motivating and Supportive Teams.Alpha Iota is based in Southeast Asia,...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (WFH)
VDart MalaysiaBatu Kawan, Penang, Malaysia Talent Partner | VDart Malaysia | Hiring for Tech roles.This is a WFH Opportunity (Required to only attend 10 days training at Taman Tun Dr Ismail) - 24 / 7 rotational shifts.Respond to customer quer...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Contact Centre Manager (Customer Service) - Penang
Teleperformance USABayan Lepas, Penang, Malaysia Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development).
Manage the day-to-day operations in accordance with requirem...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative
WONG ENGINEERING CORPORATION BERHADKulim, Kedah, Malaysia The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists.
Communicate with customers via phone, email a...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (WFH, Eng & Mandarin)
Hiredly XBatu Kawan, Penang, Malaysia Customer Support & Issue Resolution.Provide timely, accurate, and professional responses to customer inquiries with empathy.
Handle a high volume of interactions efficiently while clarifying complai...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (WFH, ENG & Hindi)
Hiredly XBayan Lepas, Penang, Malaysia Customer Support & Issue Resolution.Provide timely, accurate, and professional responses to customer inquiries with empathy.
Handle a high volume of interactions efficiently while clarifying complai...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative- English (Local Malaysian)
TPPenangMalaysia, Penang, Malaysia The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists.
Communicate with customers via phone, email a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
【Remote】 Customer Service Representative【WFH】
The Think Academy International Education LimitedBatu Kawan, Penang, Malaysia Full time position, 40 hours per week.TAL is a world-leading education and technology enterprise, serving 4.Established in Beijing in 2003, it made history by becoming the first Chinese education i...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative I
Motorola SolutionsBayan Lepas, Penang, Malaysia At Motorola Solutions, we believe that everything starts with our people.We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.Our critical comm...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Gujarati- Penang
TPPenangMalaysia, Penang, Malaysia Customer Success Specialist - Gujarati- Penang.Be among the first 25 applicants.Customer Success Specialist - Gujarati- Penang.
Join our team in Penang and build a career in customer service with a ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu