Lead Analyst, Business Analyst (AI)

Get AI-powered advice on this job and more exclusive features. Responsibilities

Capture and document business goals, system objectives, use cases. Work with others to prepare requirement gathering templates / checklists. Conduct workshops with business stakeholders to gather user requirements. Analyze user requirements, structure into business capabilities and functions. Own and prepare project documentation, e.g. user requirement, user journey, functional specification, test plan and cases, user manual, etc. Produce professional documentation with high quality. Work with solution architect and developers to brainstorm high level solution, support Proof of Concept (PoC) activities. Work on document intelligence for Gen AI Chatbot, convert documents into Markdown format, create flow chart, improve accuracy of answers. Draft documentation writing standard (format, terminology, structure) for Gen AI consumption. Collect and inventorize documents, analyze and review format, perform chunking. Develop Q&A templates and produce Q&A pairs. Prioritize high-frequency Q&As and set accuracy targets per question type, tune and improve accuracy continuously. Identify assumptions, constraints, dependencies, issues, and risks. Support the communication between business and development teams. Perform system integration testing. Provide system training to business users. Work with developers to support user acceptance testing. Work with Project Manager to manage user requirement changes. Follow company SDLC processes as guided by Project Manager. Take ownership of assigned tasks. Be responsible for system implementation. Take initiative to research and learn new technical or business knowledge required for assigned project and aspire to master it for own achievement. Strive to become the domain subject matter expert / champion. Be pro-active to work the others to deliver. Offer assistance where needed. Job Requirements

Bachelor’s degree or above in IT related disciplines. Minimum 4-5 years in progressive IT Sector. Minimum 3 years of experience as a system or business analyst. Ability to analyze, interpret and communicate business information to both internal and external project stakeholders. Ability to foster strong relationships with clients and team members. Ability to read and understand basic scripts / code / XML / YAML. Ability to write would be an advantage. Willingness to work at client office as per the project assignment. Willingness to adjust and follow client time zone (e.g. Australia or New Zealand) as per the project assignment. Familiar with Agile / Scrum / Waterfall software development process. Familiar with requirement development methodology and change management. Having working experience with financial / insurance institutions is a plus. Having working experience with insurance new business, underwriting or claims process is an advantage. Having working experience with web / mobile / integration projects is a plus. Having hands-on experience with Azure, DevOps, Cloud Migration, Application Modernization, CI / CD processes and tools is an advantage. Having working experience with AI ( Gen AI / Agentic AI ) / Analytics / Business Intelligence / Chatbot / Large Language Models (LLMs) / Machine Learning / Optical Character Recognition (OCR) / Retrieval Augmented Generation (RAG) is an advantage. Having working experience with Document Chunking and Strategies is an advantage. Having experience with various UI visual / mockup tool, user journey tool, online collaborative whiteboard platforms (e.g. Miro, Figma, Mural) is an advantage. Having attended professional trainings (e.g. PMP, Agile / Scrum, Data, Gen AI, Azure) is a plus. Passing any exams is an advantage Seniority level

Associate Employment type

Full-time Job function

Information Technology and Analyst Industries

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