T&L : Immigration, Global Employer Services - Manager

T&L : Immigration, Global Employer Services - Manager

Manage a diverse portfolio of global premium clients across various industries.

Stay up to date with the latest developments and changes in immigration requirements and regulations.

Ensure high-quality service delivery in line with Deloitte’s standards of excellence.

Provide clients with comprehensive business support and strategic advice, including immigration permits, company setup, and licensing matters.

Serve as the primary liaison with relevant government authorities to ensure smooth communication and process handling.

Monitor applications from initiation through to successful completion includes providing proper guidance to team members in respect of liaising with the clients to collate necessary information / documentation, drafting applications, issuing advice notes, and lodging applications with the relevant government authorities.

Work with management on business development opportunities.

Handle client interactions with maturity and professionalism, leveraging strong interpersonal skills to build trust and rapport.

Manage team financial performance, including tracking billing progress and ensuring timely collections.

Job Requirements

Bachelor’s degree in law, Business, or a related field.

Minimum of 7 years of relevant experience in global mobility and / or immigration services, preferably within a professional services firm or similar organization.

Excellent command of both written and spoken English and Bahasa Malaysia.

Proficiency in Mandarin is a plus. "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Strong team player with the versatility to collaborate effectively with individuals from diverse backgrounds and experience levels.

Demonstrates maturity in handling client matters, supported by excellent interpersonal and communication skills.

Ability to perform well under pressure and meet tight deadlines consistently.

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