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Customer Service Representative

Customer Service Representative

Teleperformance Malaysia Sdn BhdPetaling Jaya, Selangor, Malaysia
9 jam yang lalu
Penerangan pekerjaan

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

You will play an important role, such as :

  • Answer customer inquiries over the phone, chat, and / or email.
  • Log customer interactions in our system for proper documentation.
  • Follow-up with customers as appropriate
  • Participate in team meetings and strategize on team performance improvement.
  • Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement.

To succeed in this role, we will need you to have :

  • Bachelor's degree or Diploma in any discipline
  • Requires proficiency in reading, writing, and speaking Mandarin
  • At least 1 years of working experiences in customer service or BPO
  • Willing to work at Petaling Jaya.
  • Buat amaran kerja untuk carian ini

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