Cloud Service Operations Specialist | Mandarin+EnglishRenrui HR • Kuala Lumpur, Kuala Lumpur, Malaysia
Cloud Service Operations Specialist | Mandarin+English
Renrui HR • Kuala Lumpur, Kuala Lumpur, Malaysia
3 hari lalu
Penerangan pekerjaanStrong problem-solving and communication skills. Willness to work in shifts, including overnight shift (with allowance ). Supervisor : 5+ years in cloud / SaaS / system operations + team lead experience. Senior : 2–4 years in SaaS / IT support / system ops; able to work independently. Junior : Fresh graduates or 1–2 years of experience; willing to learn cloud / SaaS operations. Mid-Senior level Contract Information Technology IT Services and IT Consulting
Cloud Service Operations Specialist | Mandarin+English
This role focuses on the operations, maintenance, and technical support of our cloud-based SaaS systems. You will work closely with business users, internal technical teams, and overseas stakeholders to ensure system stability, performance, and user satisfaction.
Key Responsibilities :
- Monitor system performance and handle incidents.
- Troubleshoot system errors, data issues, and user problems.
- Provide bilingual (Mandarin / English) support to US users and internal teams.
- Assist with system configuration, updates, and testing.
- (Supervisor level) Lead team operations and oversee SLA performance.
Requirements :
Seniority level
Employment type
Job function
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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