(native Japanese) Customer Support Consultant, emails / chats (Remote)

Overview Customer Support Consultant, emails / chats (Remote) – native Japanese and English communication skills are required.

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual environment while working from home. You will unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do

Provide exceptional customer support via chats and emails

Build positive and long-lasting relationships with customers

Meet team KPIs

Stay up-to-date with cutting-edge technology

Securely work with customers\' sensitive information

Apply the latest customer happiness practices

Maintain working knowledge of our client\'s products and services

Communicate with developers and other departments of various IT companies

What you need to succeed

Native Japanese and English communication skills

At least 6 months of experience in a customer support role

Personal or professional experience in crypto is a must

Analytical and research skills

Positive and responsible attitude

Personal laptop or computer (at least 8Gb RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Nice to have

Experience with CRM systems

Experience in crypto / finance

Benefits and perks

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management focused on growth and long-lasting cooperation

Support for self-development

Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve grown to become an industry leader in premium outsourced customer support with 8 hubs around the world. We treat our team like our clients, providing unlimited care and a positive experience. We welcome people with diverse backgrounds and experiences. Please send your CV in English, highlighting your outstanding skills. Visit our website : and privacy We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected characteristic. Your personal data will be processed as described in our Candidate Privacy Notice.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service

Industries

IT Services and IT Consulting

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