Head of Engineering

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Tawk.to is the world's leading business messaging platform, enabling millions of businesses to communicate and engage with their customers in real time. We are a globally distributed, bootstrapped company with a simple mission — to help businesses meet their customers where they are.

As part of our continuous growth, we are seeking a Head of Engineering to lead and scale our global engineering function. This role requires a strategic leader with a strong technical foundation and a proven ability to build and lead high‑performing, distributed teams.

Role Overview

You will co‑own the entire technical direction of tawk.to with the CTO and be the ultimate owner of engineering execution, reliability, and velocity. You will oversee all engineering teams — including web, mobile, backend, DevOps, QA, and infrastructure — while partnering closely with Product, Design, and Operations to deliver exceptional product experiences to millions of users worldwide. This is a deeply technical, hands‑on leadership role : you will still dive into architecture discussions, review critical PRs, and be the incident commander during major incidents.

Key Responsibilities

Strategy & Technical Leadership

• Co‑define and drive the engineering vision in partnership with the CTO, ensuring alignment with product and business strategy.
• Lead the evolution of platform architecture to support global scalability, performance, and reliability.
• Translate product goals into actionable engineering plans and measurable outcomes.
• Lead, mentor, and scale engineering teams across multiple time zones (Malaysia, Egypt, Pakistan, Bangladesh, Latvia, and beyond).
• Build a culture of accountability, innovation, and collaboration within a remote‑first environment.
• Set and monitor performance standards and career growth paths for engineering managers and leads.
• Ensure effective communication, alignment, and collaboration across distributed teams.
• Hands‑on partnership with the CTO on technical architecture, from backend systems to APIs, frontend, and mobile apps.
• Strategic use of AI inside engineering (developer productivity, code analysis, automated QA).
• Champion world‑class Developer Experience (DX) by shaping tools, processes, documentation, and engineering workflows that enable fast, safe, and joyful development.
• Ensure reliability, uptime, and performance through proactive monitoring and optimization.
• Partner with DevOps to ensure scalability, cost efficiency, and operational resilience.
• Implement robust processes for development, CI / CD, testing, and deployment.
• Ensure security, compliance (SOC2, GDPR), and data‑protection standards are exceeded.

Execution & Delivery

Cross‑Functional Collaboration

Qualifications & Experience

Education : Bachelor's or Master's in Computer Science, Software Engineering, or related field.

Experience & Background

Technical Expertise

Preferred Attributes

What We Offer

Application Questions

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