Customer Service Senior Executive

Responsibilities

• Responsible for actively managing customer enquiries. Proactively works with sales team to provide timely and competitive quotes.
• Actively works to improve conversion rates of enquiry to order
• Prepares and continously improves all templates used in the sales process from enquiry to order and beyond
• Ensure orders meet customer requirements
• Follow up on orders with customers to get feedback
• Attend to any customer complaints
• Report on customer satisfaction and any complaints
• Liaise with Assistant Production Manager & Supply Chain Executive on production planning
• Liaise with QAQC & Lab, production and Supply Chain - raw material & additives personnel
• Liaise with QAQC & Lab, production and Supply Chain - raw material & additives department
• Any others special project as assigned by CEO

Requirements

Company

DIMAL Asia Pacific Sdn. Bhd. operational since February 1992. The State of Art "Refractory Plant" designed by the technical department of DIDIER Werke AG / German. We are the first and only fully automated manufacturing facility for unshaped (monolithic) refractory material in South East Asia. DIMAL Asia Pacific Sdn. Bhd. has had a continued presence in the region as the only fully automated monolithic manufacturing set-up in South East Asia, we supply to the whole of the Asia and into Europe. Our supply capability has been placed at the forefront of the industry, in a truly global arena with excellent supply references into Steel, Cement, Petrochemical, Aluminium, Incineration and many other industry segments. The Company is entering a new and aggressive phase of growth. We look for both experienced and young motivated individuals to the following position.

Application questions

#J-18808-Ljbffr