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Bank Customer Service Exec Fresh Grad|RM4.5k basic|Near MRT|Shift
Private AdvertiserNovotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanFluent in spoken English and able to read & write in English. Mandarin is an added advantage to support Mandarin speaking customer. SPM holder with 5 years full time working experience, Diploma holder with 2 years full time working experience, Fresh Degree holders are welcome. Earliest shift start at 6am. Latest shift end by 3am (For Senior Officer only) 9.5 hours per shift including 1 hour meal break and 0.5 hours comfort break. Location : Walking Distance from Ampang Park station 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance Basic is up to RM4,500 | RM3,200 - RM3,500 (Fresh Degree Holder) RM350 Shift Allowance / up to RM900 if night shift (per month) RM25 per day → Transport Allowance (start anytime before 7am / end after 12am) Quarterly KPI Incentives (up to RM2,000) - attendance, ATH, etc. RM300 Mandarin Allowance (For Bilingual-English+Mandarin speaker) RM500 Bonus upon confirmation (One time off) 21 days Annual Leave 14 days Medical Leave Medical & Insurance coverage (including Immediate Family) Dental & Optical RM400 per annum OT is claimable upon approval Double Pay on Public Holiday Performance Bonus and Salary Review in March
Responsibilities :
- Handle SG customer inquiries & complaints regarding banking services and products via phone call.
- Ensure highest standard of service delivery on personalized phone services to customers.
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintain database.
Requirements :
Additional Info :
Junior officer / Fresh entry's latest shift will normally start at noon / end by 12am.
Rest 2 days mostly combined (may be split too)
Hiring Process : CV Submission → Online Assessment → HR & HM Online Interview → Offer Process
Permanent Staff Benefits :
Buat amaran kerja untuk carian ini
Customer Service • Novotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia
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