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Senior Facilities Manager

Senior Facilities Manager

JLLSungai Buloh, Selangor, Malaysia
12 jam yang lalu
Penerangan pekerjaan

Principal Accountabilities

  • Single point of contact for Client
  • Responsible for ensuring that contractual obligations are met
  • Play a leadership role in overseeing delivery of facilities management services.
  • The ideal candidate will enjoy global exposure through occasional international travel while benefiting from exceptional career growth opportunities.

Duties And Responsibilities

Service Delivery

  • Oversee contracts and evaluate performance of sub-contractors on site.
  • Coordinate and manage client’s administrative issues in regards to FM
  • Manage communication channels between the Employer and JLL team.
  • Review and report against agreed SLA and KPIs.
  • Liaise regularly with the Employer’s nominated representative on various issues and programs
  • Ensure the Employer’s and JLL’s processes and templates are aligned and comply with the local statutory laws.
  • Monitor critical path activities and ensure timely escalation
  • Drive quality and consistency within the facility
  • Identify and implement initiatives towards cost and energy savings, work improvements. process sustainability etc
  • Develop and implement strategies, policies, procedures and systems for service delivery.
  • Ensure these are fair, open, accountable and transparent.
  • Maintain information and financial systems to ensure accuracy, accountability and client\'s reporting needs are met.
  • Ensure adequate and competent resources (Staff, budget, time, skills, knowledge and experience) are deployed to ensure delivery of services meet objectives and KPIs.
  • Put in place service benchmarks to measure performance against best practice to ensure continuous management improvement.
  • To continuously seek for operation excellence to achieve efficiency , low cost and quality services.
  • To maintain a minimum level of service standards and satisfactory service rating as per requirement in client\'s Health, Environmental and Safety Management.
  • Ensure compliance to client\'s policies, procedures and strategies.
  • To manage the smooth delivery service for Call centre management.

    • Review / Continuous Improvement

  • Lead quarterly business review (QBR) and annual review with the Employer nominated representative.
  • Measure our progress against process implementation, HR Turnover, added value initiative, tracking relationship communications and issue resolutions
  • Ensure process and quality consistency

    • Team Management

  • Responsible for the management of the onsite team e.g. recruitment, performance assessment etc.
  • Actively manage the professional development of all direct reports.
  • Prepare and implement a Succession plan for the account.

    • Requirements

  • At least 15 years of experience in Facilities Management or related role
  • Candidate currently in Managerial role with relevant experience is preferred
  • Must have excellent communication skills and stakeholder management, as well as leadership skills

    • #J-18808-Ljbffr

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