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Customer Success Advisor
Career International FOS Pte LtdMalaysia1 hari lalu
Penerangan pekerjaanCustomer complaints experience within a contact center Must be fluent in English both written and verbal (Thai or other language is a plus) The ideal candidate will possess a minimum of 2 years of professional experience in the travel industry, specifically in the Online Travel Agency (OTA) industry, with a primary focus on managing flight bookings as well as attractions and tour services. Proven experience in working towards and achieving Key Performance Indicators (KPIs). Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused. Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills. Reasons for leaving ALL your employment Current and / or last drawn monthly salary (please provide breakdown) Expected monthly salary Availability
Salary : Basic + Medical Benefit + Employee Engagement Allowance
Location : Exchange 106 Office Tower, KL
Working Hours : Monday- Friday, 9am – 11 pm (8-hour work system, multi-shift scheduling, all shifts have five days work and two days off. Able to work on public holidays and weekends.)
Job Description :
- Deliver excellent customer service and manage the needs of our customers (guests, partners) through our communication channels (phone, email, and live chat).
- Handling customer queries with empathy, patience and compassion
- Understand and deliver business strategies, to improve customer services through the execution of self-service, and continuously to identify work process improvements.
- Perform business-based administrative duties whenever required.
- Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, order pricing / invoice queries etc.
Job Requirements :
HOW TO APPLY :
Interested applicants, kindly send your resume in MS WORD format to please click on "Apply Now" and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
Important Note : Career International - FOS Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website
Career International - FOS Pte Ltd
EA License No : 14C6926
EA Personnel : Foong Mei Qi
EA Personnel Reg No : R
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