CAM Application Engineer / Senior Application Engineer (CNC)

2 days ago Be among the first 25 applicants

• Responsible for pre-sales activities to promote Engineering software / solution focusing manufacturing solution of CAM programming. They shall be willing to travel anywhere within Malaysia.
• Responsible for pre-sales duties which include demonstrating the company products to potential customers at customers’ site or via web presentation.
• Provide comprehensive technical and application demonstrations, understand requirements, and run benchmarks whenever necessary.
• Understand NC code (G Code) and provide post processor development and optimization services according to customer requirement.
• Provide consulting services at the customer site. Understand customer need, work closely with them. Develop proposal and statement of works for projects with customers.
• Responsible for providing exceptional pre-sales technical support to the client, marketing department and prospects to help drive sales opportunities of our products.
• Answer customer questions relating to products, competitive products, and technical issues relating to product integration within the customer’s environment.
• Ensure customer satisfaction to promote customer retention by upholding quality of services through engagement with customer.
• Conduct on-site, classroom and web-based software demonstrations and training.
• Assist customer in troubleshooting software application issue and provide solution or workaround in a professional manner.
• Participate in research and development of new technical content, product / services package to cultivate engineering solution community.
• Any other tasks assigned by your superior or management.

Requirements :

Seniority Level

Associate

Employment type

Full-time

Job function

Consulting, Product Management, and Training

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