Technical Engineer

Responsibilities

• Manage the customer complaint system for the business, investigate complaints by collaborating with other departments and report back to the customer in a timely manner.
• Liaise with other departments to drive preventive actions as a result of complaints and compile complaint trending information.
• Handle escalated technical issues, working closely with the production team to ensure timely resolutions.
• Program and troubleshoot product following installation at site.
• Conduct product quality and performance tests at the factory.
• Maintain workshop equipment operation by following operating instructions; troubleshoot breakdowns; maintain supplies; perform preventive maintenance and call for repairs.
• Support the quality assurance plans by assisting in hazard analyses, identifying critical control points and preventive measures, establishing critical limits, monitoring procedures, corrective actions and verification procedures.
• Prepare reports, correspondence and presentations to the Head of Department.
• Perform other duties as required to support the business.

Requirements

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